General Terms & Conditions
In these Terms and Conditions, the following terms have the following meanings:
1.1 Additional agreement: an agreement in which the Consumer acquires products
and/or services with respect to a distance agreement and these goods, digital content and/or services are delivered by the Entrepeneur or a third party on the basis of an arrangement between this third party and the Entrepeneur;
1.2 Reflection period: the period during which the Consumer may use his right of withdrawal;
1.3 Consumer: the natural person who does not act for purposes related this/her commercial, trade, craft or professional activities;
1.4 Day: calendar day;
1.5 Continuing performance contract: a contract serving to deliver goods and/or services in a given period;
1.6 Sustainable data carrier: any means, including email, that allow the Consumer or the Entrepreneur to store information directed to him/her personally in such a manner that makes future consultation and use possible during a period that matches the purpose for which the information is destined, and which makes unaltered reproduction of the stored information possible.
1.7 Right of withdrawal: the Consumer’s option not to proceed with the distance agreement within the cooling-off period;
1.8 Entrepreneur: the natural or legal person who provides products and/or services to Consumers at a distance;
1.9 Distance contract: a contract concluded by the Entrepreneur and the Consumer within the scope of an organised system for distance selling products and/or services, whereby exclusive or additional use is made of one or more technologies of distance communication up to the conclusion of the contract;
1.10 Standard form for withdrawal: the European standard form for withdrawal included in Appendix 1;
1.11 Technology for distance communication: a means to be used for concluding an agreement without the Consumer and the Entrepreneur being together in the same place at the same time.
Article 2 – The Entrepreneur’s identity
The Happy Toko – Justine Biesot
Leidsekade 21bis, 3531BN Utrecht
3511 ZJ Utrecht
Chamber of Commerce: 71558276
Article 3 – Applicability
3.1 These General Terms and Conditions apply to any offer from the Entrepreneur and to any distance contract concluded by the Entrepreneur and the Consumer.
3.2 Before concluding a distance contract, the Entrepreneur shall make the text of these General Terms and Conditions available free of charge and as soon as possible. If this is reasonably impossible, the Entrepreneur shall indicate in what way the General Terms and conditions can be inspected and that they will be sent free of charge if so requested, before the distant contract is concluded.
3.3 If the distance contract is concluded electronically, the text of these General Terms and Conditions, in deviation from the previous section and before the distance contract is concluded, may also be supplied to the Consumer electronically in such a way that the Consumer can easily store it on a long-term data carrier. If this is reasonably impossible, it will be specified where the General Terms and Conditions can be viewed electronically and that they will be sent to at the Consumer´s request free of charge, either via electronic means or otherwise, before concluding the distance contract;
3.4 In the event that specific product or service conditions apply in addition to these General Terms and Conditions, the second and third paragraphs shall apply accordingly, and in the event of contradictory terms and conditions, the Consumer may always appeal to the applicable provision that is most favourable to him/her.
Article 4 – The offer
4.1 If an offer is of limited duration or if certain conditions apply, it shall be explicitly stated in the offer.
4.2 The offer contains a full and accurate description of the products and/or services offered. The description is suitably detailed to enable the Consumer to assess the products and/or services adequately. If the Entrepreneur makes use of pictures, they are truthful images of the products and/or services provided. Obvious errors or mistakes in the offer do not bind the Entrepreneur.
4.3 All offers contain such information that it is clear to the Consumer what rights and obligations are attached to accepting the offer.
Article 5 – The contract
5.1 Subject to the provisions in paragraph 4, the contract becomes valid when the
Consumer has accepted the offer and fulfilled the terms and conditions set.
5.2 If the Consumer accepted the offer via electronic means, the Entrepreneur shall promptly confirm receipt of having accepted the offer via electronic means. As long as the receipt of said acceptance has not been confirmed, the Consumer may repudiate the contract.
5.3 If the contract is concluded electronically, the Entrepreneur will take appropriate technical and organisational security measures for the electronic data transfer and ensure a safe web environment. If the Consumer can pay electronically, the Entrepreneur shall observe appropriate security measures.
5.4 The Entrepreneur may, within the limits of the law, gather information about Consumer’s ability to fulfil his payment obligations, and all facts and factors relevant to responsibly concluding the distance contract. If, acting on the results of this investigation, the Entrepreneur has sound reasons for not concluding the contract, he is lawfully entitled to refuse an order or request supported by reasons, or to attach special terms to the implementation.
5.5 Before delivering the product, the Entrepreneur shall send the following information along with the product and/ or the service in writing or in such manner that the Consumer can store it in an accessible manner on a long-term data carrier:
a. the visiting address of the Entrepreneur´s business establishment where the Consumer may get into contact with any complaints;
b. the conditions on which and the manner in which the Consumer may exercise the right of withdrawal, or, as the case may be, clear information about his being exempted from the right of withdrawal;
c. the information corresponding to existing after-sales services and guarantees;
d. The price including all taxes of the product and/or where applicable the delivery costs and the way of payment, delivery or implementation of the distance contract;
- the requirements for cancelling the contract if the contract has a duration of more than one year or for an indefinite period of time.
- the standard form for withdrawal if the Consumer has the right of withdrawal.
5.6 In case of a continuing performance contract, the stipulation in the previous paragraph only applies to the first delivery.
Article 6 – Right of withdrawal
In case of products:
6.1 The Consumer can repudiate a purchase contract for a product without giving reasons for a period of reflection of at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force her/ him to state his reason(s).
6.2 The reflection period referred to in sub-clause 1 starts on the day the product is received by the Consumer or by a third party appointed by him in advance and who is not the carrier, or
- a. if the Consumer ordered several products in the same order: the day on which the Consumer or a third party appointed by him received the last product. The Entrepreneur may refuse an order of several products with different delivery dates provided that he clearly informs the Consumer prior to the order process.
- b. in case the delivery of a product consists of several batches or parts: the day on which the Consumer or a third party appointed by him received the last batch or the last part.
- c. in case of an agreement about regular delivery of products during a given period: the day on which the Consumer or a third party appointed by her/ him received the first product.
Article 7 – Consumer’s obligations during the time of reflection
7.1 During this period, the Consumer shall handle the product and the packaging with care. The guiding principle is that the Consumer may only handle and inspect the product in the manner in which one is allowed to handle a product in a shop.
7.2 The Consumer is only liable for the decrease in value of the product that is caused by the way of handling the product which went further than allowed in section 7.1.
7.3 The Consumer is not liable for the decrease in value of the product if the Entrepreneur has not provided him with all legal information about the right of withdrawal before concluding the Agreement.
Article 8 – Exercising the Consumer’s right of withdrawal and the costs
8.1 If the Consumer exercises his right of withdrawal, he shall notify the Entrepreneur unambiguously with the standard form for withdrawal within the period of reflection.
8.2 The Consumer shall return the product or deliver it to (the authorized representative of) the Entrepreneur as soon as possible but within 14 days counting from the day following the notification referred to in sub-clause 8.1. The Consumer observed the period of returning the product in any event if the product is returned before the expiration of the period of reflection.
8.3 The Consumer shall return the product with all delivered accessories and if reasonably possible in the original state and packing and in conformity with reasonable and clear instructions given by the Entrepreneur.
8.4 The risk and the burden of proof for the correct and timely exercise of the right of withdrawal fall on the Consumer.
8.5 The Consumer shall bear the direct costs of returning the product.
Article 9 – Entrepreneur’s obligations in case of withdrawal
9.1 If the Entrepreneur makes the notification of withdrawal by electronic means possible, he shall promptly send a return receipt.
9.2 The Entrepreneur shall reimburse all payments made by the Consumer, including any delivery costs that the Consumer may charge for the returned product, as soon as possible but within 14 days following the day on which the Consumer notified him of the withdrawal. Unless the Entrepreneur offers to collect the product himself, he can wait with paying back until having received the product or until the Consumer proved that he returned the product, whichever occurs first.
9.3 The Entrepreneur shall make use of the same means of payment that the Consumer used, unless the Consumer consents to another method. The reimbursement is free of charge for the Consumer.
9.4 If the Consumer opted for a more expensive method of delivery instead of the cheapest standard delivery, the Entrepreneur need not reimburse the additional costs for the more expensive method.
Article 10 – Exclusion of the right of withdrawal
The Entrepreneur can exclude the following products and services from the right of withdrawal but only if the Entrepreneur notified this clearly when making the offer or at any rate in good time before concluding the agreement:
10.1 Products or services with a price that is subject to fluctuations in the financial market on which the Entrepreneur has no influence and which may occur within the period of withdrawal.
10.2 Agreements that are concluded during a public auction. A public auction is defined as a selling method whereby the Entrepreneur offers products, digital content and/or services to the Consumer who is personally present or has the possibility to be personally present at the auction under the direction of an auctioneer and whereby the successful bidder is obliged to purchase the products, the digital content and/or the services.
- Services agreements, after full performance of the service, but only if
- the performance started with the Consumer’s explicit prior consent; and
- the Consumer stated that he will lose his right of withdrawal as soon as the Entrepreneur has fully performed the agreement.
10.4 Services agreements for making accommodation available when a certain period of implementation is provided and other than for residential purposes, goods transports, car rental services and catering;
10.5 Agreements related to leisure activities when a certain date or period of performance is arranged in the agreement;
10.6 Products manufactured in accordance with the Consumer’s specifications which are not prefabricated, and which are produced on the basis of a Consumer’s individual choice or decision or which are intended for a specific person;
10.7 Perishable products or products with a limited durability.
10.8 Sealed products that are not suitable for return due to health or hygiene reason and products of which the seal has been broken.
10.9 Products that represent a value or service such as giftcards and training vouchers.
10.10 Products which for their nature are irreversibly mixed with other products;
10.11 Alcoholic drinks of which the price has been agreed upon at the conclusion of the agreement but of which the delivery can take place only after 30 days, and whose real value depends on fluctuations in the market which the Entrepreneur cannot affect.
10.12 Sealed audio and video recordings and computer programs of which the seals were broken after delivery;
10.13 Newspapers, periodicals or magazines, with the exception of subscriptions to them;
10.14 The delivery of digital content other than on a physical carrier, but only if:
a. the performance was started with the Consumer’s explicit prior consent;
- the Consumer stated that he will lose his right of withdrawal by doing so.
Article 11 – The price
11.1 The prices of the products and/or services provided shall not be raised during the validity period given in the offer, subject to changes in price due to changes in VAT rates.
11.2 Contrary to the previous paragraph, the Entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the Entrepreneur’s control, at variable prices. The offer will state the possibility of being subject to fluctuations and the fact that any indicated prices are target prices.
11.3 Price increases within 3 months after concluding the contract are permitted only if they are the result of new legislation.
11.4 Price increases from 3 months after concluding the contract are permitted only if the Entrepreneur has stipulated it and
- they are the result of legal regulations or stipulations, or
- the Consumer has the authority to cancel the contract before the day on which the price increase starts.
11.5 All prices indicated in the provision of products or services are including VAT.
Article 12 – Performance of an agreement and extra Guarantee
12.1 The Entrepreneur guarantees that the products and/or services comply with the contract, with the specifications listed in the offer, with reasonable requirements of usability and/or reliability and with the existing statutory provisions and/or government regulations on the day the contract was concluded. If agreed, the Entrepreneur also guarantees that the product is suitable for other than normal use.
12.2 An extra guarantee offered by the Entrepreneur, his Supplier, Manufacturer or Importer shall never affect the rights and claims the Consumer may exercise against the Entrepreneur about a failure in the fulfilment of the Entrepreneur’s obligations if the Entrepreneur has failed in the fulfilment of his part of the agreement.
12.3 ‘Extra guarantee’ is taken to mean each obligation by the Entrepreneur, his Supplier, Importer or Manufacturer in whom he assigns certain rights or claims to the Consumer that go further than he is legally required in case he fails in the compliance with his part of the agreement.
Article 13 – Delivery and execution
13.1 The Entrepreneur shall exercise the best possible care when booking orders and executing product orders and when assessing requests for the provision of services.
13.2 The place of delivery is at the address given by the Consumer to the Entrepreneur.
13.3 With due observance of the stipulations in Article 4 of these General Terms and Conditions, the Entrepreneur shall execute accepted orders with convenient speed but at least within 30 days, unless another delivery period was agreed on. If the delivery has been delayed, or if an order cannot be filled or can be filled only partially, the Consumer shall be informed about this within one month after ordering. In such cases, the Consumer is entitled to repudiate the contract free of charge and with the right to possible compensation.
13.4 After repudiation in conformity with the preceding paragraph, the Entrepreneur shall return the payment made by the Consumer promptly but at least within 30 days after repudiation.
13.5 The risk of loss and/or damage to products will be borne by the Entrepreneur until the time of delivery to the Consumer or a representative appointed in advance and made known to the Consumer, unless explicitly agreed otherwise.
Article 14 – Complaints procedure
14.1 The entrepreneur has a well-publicized complaints procedure and handles the complaint in accordance with this complaint procedure.
Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects.
14.2 Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.
Article 15 – Disputes
15.1 Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply. Even if the consumer lives abroad.
15.2 The Vienna Sales Convention does not apply.
Article 16 – Additional or different provisionsAdditional provisions or deviating from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.
When you cancel less than 24 hours prior to your appointment, we will charge you 50% of your booked service.
The Happy Toko handles a no show fee of 100% of your booked service.
When cancelling your appointment more than 24 hours prior to your treatment, you will receive a full refund. In case of late cancellation or a no show, there is no refund.
We’ll ask you to follow our instructions when you visit the salon and shop.
- Don’t come if your have any symptoms, if you do please cancel your appointment
- Clean your hands with the sanitiser at the door
- Wear a facemask (if you don’t have one you can buy one for 1 euro)
- Come alone
- Leave your personal things, like phone and rings in the pink basket and bring it to the table
- We will clean and disinfect the table and tools before and after use
- Pay with card only
- Clean your hands with the sanitiser at the door
- Wear a face mask
- Come alone, the shop is very tiny
- Grab a basket and do your shopping
- Pay with card only